EMPLOYMENT HISTORY
Telstra Corporation Ltd
December 1998 to present
Position : Technologist Level 6 AXE Switching Technology Maintenace Group
Telstra's network reaches more parts of Australia than any other network. It links
the outback and offshore islands to the nation's urban centres and to the rest of
the world. It reaches 96% of Australian homes, and carries millions of phone calls
a day. Almost every call made in Australia passes through Telstra's Common Channel
Signalling network at some stage - including calls made through mobile networks,
international networks and our competitors' networks.
At Telstra's Global Operations Centre (GOC) in Melbourne Australia, we are
responsible for keeping this vast network operating smoothly, 24 hours a day,
365 days a year.
Responsibilities include:
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 National and Global network traffic management.
Ongoing realtime analysis of Telstra's network.
To provide improved network performance.
Maintenance control of all AXE switching equipment.
Front-of-house customer care for Telstra's Network Operations.
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Telads Communications Pty Ltd
August 1996 to December 1998
Position : Assistant Operations Manager & IAS Programmer.
Telads Communications is a Service Bureau. Their services are to provide
solutions to high volume call handling, information distribution and collection,
through Interactive Voice Response equipment interconnected to Telstra�s Infocall
190, 0055, 1800, 13, 11 and standard indial telephone number system.
Responsibly assisting the daily management of telephony services and the operation
of Interactive Voice Response (IVR) Equipment, namely Brite Voice Systems
Interactive Audio Systems, Marconi Keycall, Incall and Columbus to industry
standards provided by TISSC (Telephone Information Services Standards Council).
Interactive Audio Systems (IAS) Programming
The IAS language is used for online voice response and interactive telephony
services application development. In conjunction with IVR equipment Brite,
Keycall, Incall and Columbus, my position and experience with IAS programming
has been in the form of developing 0055 / 190 and Inpho Call Plus Pre-recorded
message, Fax On Demand, Live Operator and general competition Queuing Services.
Maintaining client telephony service requirements
Other associated responsibilities have included solving client difficulties with
their existing services and providing viable solutions for their future services.
Working one on one with clients and prospective clients to provide customer
satisfaction. Service call statistics, program structural changes, recorded
service voiceovers and general individual service management for clients such as
those listed below, has been the key to my role at Telads Communications.
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ANZ (EBA 1800 Hotline)
Australian Field & Game Association
Australian Securities Commission (ASC)
BHP
Channel 9 - Sale of the Century
'Battle of the Footy Codes'
Department of Industrial Affairs (DIR)
Digital Investments -
94.5, 5AD & 4KQ (WA)
Disney Entertainment -
'Healthy, Wealthy & Wise'
Dunn & BradStreet
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104.3 Gold FM
Harness Racing Board
Monash University
Public Transport Corporation (PTC)
Rio Tinto
Stockphone
Telstra Dial A Hit
Trading Post
Triple M FM
Victorian Amateur Turf Club
Victorian Police
Victorian Racing Turf Club (VRC)
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Migration of all Telads 0055 to 190 services
Due to Telstra�s advancements in their Intelligent Network and the advent of
products such as Infocall and Infocall Plus for Service Bureaus, the 0055 Network
has become obsolete, thus the introduction of the 190 platform and hence, the need
to migrate 0055 services.
This involved an intense overhaul of Telads service number records to detail
(including Routing Case, Line numbers, BT6, Exchanges, Krone), ongoing
consultation with our Telstra Account Manager, Premium Call Services (PCS) and
clients. The Telstra switch over date effective 30th August 1998.
Internal Staff Training
General office software and office automation, Internet and email, ASC Search
Services help desk (�Call Centre�) plus support documentation.
Technical Support & Maintenance
Dos, Windows 3.11 & 95 environments.
All Telads internal stand alone computers and peripherals - Consultation,
recommendation, purchasing, installation, upgrades and troubleshooting.
System information and data safety (including Y2K compliancy), backups and
restoration procedures.
Advanced Adjustable Beds Australia Pty Ltd
March 1995 to July 1996
Position : Assistant Production Manager & Manufacturing Supervisor.
Advanced Adjustable Beds Australia is a provider of therapeutic solutions to those
stricken with physical illness. Their products are totally Australian owned and
manufactured. Distribution centres are located nationally with their head office
in Melbourne.
Responsibilities included:
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Assisting in product research, development and design through to manufacturing
and distribution process.
Assisting in inventory control for the Melbourne, Sydney and Brisbane
distribution centres.
Maintaining and expanding a customer/client database through customer/client
liaison.
Desktop publishing for company brochures, advertisements and company software
and technical support person.
Supplier liaison and assisting in the direct supervision of shop floor operators.
Product servicing and client demonstration throughout Metropolitan & Country
Melbourne and interstate.
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Adacel Multimedia Pty Ltd
November 1993 - March 1995
Adacel Multimedia is a subsidiary of Adacel Technologies Pty Ltd, specialising in
the production of multimedia software such as information kiosks and inhouse
CBT software.
Technical Documentation - Civil Aviation Authority &
Thomson Radar Australia Corporation
Position : Document Control Manager & Assistant Technical Writer/Editor
Ongoing documentation and graphic updates/maintenance to 20 technical manuals
of the Radar and Sensor Procurement Project (RASPP) for the Civil Aviation
Authority and Thomson Radar Australia. Development strategy to meet
international documentation standard IEEE 063-1987S.
CD-ROM Development Project -
Joint project : Adacel Multimedia, PSA Project Management Group,
Acumen People and Australian Business Theatre
Position : Multimedia Developer / Programmer
Responsible for module design, development and navigation for CBT CD-ROM.
This seven month project included the development of a highly advanced generic
simulator shell; the total design and implementation of the interface and user
navigation through the application; database development and reference linking
together with on-line help and paper-based support documentation.
The end result, 'Project 2000', a CBT cd rom in project management, currently
on sale in selected software distribution centres in Australia and New Zealand.
Computer Based Training (CBT) - Adacel Multimedia Pty Ltd
Position : Multimedia Developer / Programmer and Technical Writer
Design and development of an introductory level Training Course for Multimedia
Toolbook V3.0. Responsibilities included developing a computer based and
instructor backed training course including on-line help plus instructor and
student-user documentation.
Offsite training and consulting in the use of Multimedia Toolbook.
Multimedia Development - Adacel Multimedia Pty Ltd
& The Salmat Group Pty Ltd
Position : Multimedia Developer / Programmer
Design and development of a multimedia Presentation/Promotional Disk for
The Salmat Group Pty Ltd. Analysis of client needs and ideas. Design and
development of application using Multimedia Toolbook 1.53. Final release
and distribution of this product.
Multimedia Analysis - Adacel Multimedia Pty Ltd & Asymetrix Pty Ltd
Position : Programmer / Analyst
As a team member of Adacel Multimedia, participation in the use and analysis of
Multimedia Toolbook 3.0 Early Access test version. To test and report faults and
improvements for Multimedia Toolbook 3.0 to Asymetrix Pty Ltd while developing
multimedia applications for Adacel Multimedia Pty Ltd.
Sales and Customer Service - Adacel Multimedia Pty Ltd
Analysis of customer ideas and needs, sales and promotion of Asymetrix products
such as Multimedia Toolbook, Standard Toolbook and Macromedia Director.
Sales and promotion of Adacel Multimedia services, training & computer software.
Siena Developments Pty Ltd
January 1993 - October 1993
Specialising in Civil Engineering, Commercial / Residential Design and
Construction, Siena Developments have gained a worthy reputation.
Accompanied with client satisfaction across the board, Siena Developments
have ensured their strength and commitment to the industry as a whole.
Position : General Assistant (part time)
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Assisting in project scheduling and site supervision for building
and construction projects.
Assisting in cost estimation and general book/record keeping.
General Building Documentation and Computer Aided Design(CAD) / Design
Representation.
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Other Employment ...
Act Now Taxation Consultants Pty Ltd
Siena Developments Pty Ltd
Network Constructions Pty Ltd
Consulting for the above companies in the form of on going contractual
agreements in the areas of purchasing and installing computer equipment,
peripherals and software.